Refund policy

We offer a 30-day return policy, which means you have 30 days from the day you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or used, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To request a return, you can contact us at Support@IslaMcdonald.shop. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

For any return issues, you can always contact us at Support@IslaMcdonald.shop.

Damage and Issues

Please inspect the item upon receipt, and if the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the issue and address it.

Exceptions/Non-Returnable Items

Some types of merchandise cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized items (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return your existing item and purchase a new item separately once your return has been accepted.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, we will automatically issue a refund to your original method of payment. Please note that it may also take some time for your bank or credit card company to process and pay the refund.